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Wise

Wise
Formerly TransferWise

Overview

What is Wise?

Wise, formerly TransferWise, from the company of the same name headquartered in London, provides international accounts and payment solutions for businesses. Wise helps businesses pay international invoices, vendors, and employees with the real exchange rate, in 80 countries, boasting cheaper…

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Recent Reviews

TrustRadius Insights

TransferWise, also known as Wise, has been utilized by users to reduce transaction fees and administrative costs for international …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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ATM Fees over 100 USD per month

2%

Cloud
One time/%

Accounting Funding transactions

2%

Cloud
One time/%

Receiving USD wire payments

4.14 USD

Cloud
One time/%

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://wise.com/us/pricing/business

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $0.41 one-time fee
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Product Details

What is Wise?

Wise Integrations

Wise Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Wise, formerly TransferWise, from the company of the same name headquartered in London, provides international accounts and payment solutions for businesses. Wise helps businesses pay international invoices, vendors, and employees with the real exchange rate, in 80 countries, boasting cheaper rates than traditional banking options. It also helps to make faster, lower-cost payouts to all business customers, freelancers, employees, investors, and suppliers around the world.

Wise starts at $0.41.

PayPal Payments Pro, Rapyd, and TheGuarantors are common alternatives for Wise.

The most common users of Wise are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(41)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TransferWise, also known as Wise, has been utilized by users to reduce transaction fees and administrative costs for international transactions. Freelancers have found it valuable for receiving payments from international clients in multiple currencies without the need for multiple bank accounts. Businesses have benefited from the ease of setup, low fees, timely transactions, and favorable exchange rates when paying overseas contractors through TransferWise. With its fast transfers and low fees, TransferWise has become an essential solution for businesses. It has also provided freelancers in countries where PayPal is not available an alternative option to receive payment directly into their bank accounts. TransferWise has simplified the process of sending money abroad by reducing bureaucracy and expensive taxes associated with traditional banks.

Users appreciate TransferWise for its clear and transparent fees that prevent unexpected surprises during transactions. Its user-friendly interface, decent customer service, and ability to deposit and convert funds into multiple foreign currencies are well-received. Users highly recommend TransferWise for its ease of use, speed, and cost-effectiveness in transferring funds internationally. The platform has proven to be a reliable and fast option for transferring inheritances across borders with lower costs compared to traditional wire transfers. In Spain, TransferWise has been trusted by individuals to receive timely payments from overseas clients without any hassles. Businesses have used it to pay overseas contractors and vendors while reducing currency conversion and wire transfer costs. Managing USD payments from companies worldwide and making payouts to employees and contractors have been made easier with TransferWise. The platform's flexibility and cost-effectiveness in transferring money across countries with different currencies are appreciated by users.

While most users have had positive experiences, some have raised concerns about account closures without sufficient notice, which they find unfair and unrealistic. Additionally, there have been reports of difficulties with customer support, including standardized responses and a lack of assistance from the compliance department regarding blocked funds. Nevertheless, the regulatory oversight by the FCA provides users with a sense of security and trust. TransferWise offers competitive exchange rates, allowing users to save money on currency conversions. Overall, TransferWise provides a convenient and user-friendly platform for managing and tracking international transactions, ensuring prompt and secure fund transfers. It has gained popularity among freelancers, remote workers, and businesses dealing with international payments.

Easy-to-use Platform: Users have consistently found the platform to be easy to use, intuitive, and user-friendly. Many reviewers have stated that they didn't encounter any difficulties or complications during the transfer process. The visually appealing user interface and easy navigation further contribute to a positive user experience.

Low Fees and Transparency: Reviewers appreciate the transparency and low fees offered by the platform. They find it to be a cost-effective solution for their money transfers, especially compared to traditional banks. Many users have mentioned that the platform provides accurate conversion rates and doesn't have any hidden fees, making it a reliable choice for their financial transactions.

Timely Completion of Cash Transfers: The timely completion of cash transfers is frequently mentioned as a positive aspect by users. They are satisfied with the speed at which their transfers are processed and receive their funds promptly. This reliability in transferring money contributes to a positive overall experience for users.

Slow and difficult customer service: Many users have expressed frustration with the slow and challenging nature of TransferWise's customer service, finding it difficult to reach support representatives and experiencing delays in resolving their issues.

Confusing user interface: The platform's user interface and user experience design have received criticism from numerous reviewers for being confusing and unintuitive. This has resulted in difficulties navigating through the platform and executing transactions smoothly.

Limited availability of card services: Users in certain countries have voiced complaints about the lack of availability of card services on TransferWise. This limitation restricts their ability to make payments using cards on the platform, causing inconvenience for those affected.

Users commonly recommend TransferWise for its effectiveness in crossborder transactions and receiving income in foreign countries. They suggest that it is particularly useful for personal transfers of small amounts, as well as for professionals, freelancers, and companies who need to receive money from different countries at low commission and without bureaucratic processes. While some users find TransferWise hard to beat for what it does, others express concerns about the service cost for transferring money, considering it expensive. Despite this, users generally recommend using TransferWise and believe there is nothing to lose.

Attribute Ratings

Reviews

(1-5 of 5)
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Arpad Szucs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Wise (formerly TransferWise) in our web design business to send and receive funds through their service. Their exchange rates are way better than those offered by many other providers and local banks. Fast and reliable transfers with the lowest possible fees are essential for a business. We’re happy with Wise so far and plan to keep using them in the long term.
  • Sending money abroad
  • Receiving money from abroad
  • Great transfer rates
  • Very good and easy to use web interface
  • Provides a handy credit card
  • Really nice mobile app for online usage
  • It's hard to tell anything, but a UI is never perfect.
  • Sometimes we had issues with confirming payment with the mobile app when paying with the Wise credit card.
  • While they still save you money, their fees went up a quite a couple of times already.
Wise is a great option to take in deposits and payments for services offered online. In our case, we do web design & development, branding, graphic design & all kind of visual design services. Our clients are often abroad, and Wise helps us to receive funds quickly with very low transfer fees. When our clients don't know about Wise, we refer them to the service and send a few instructions on how to make a transfer. Wise it is less appropriate when we receive or send funds from our country. In this case, the bank fees are often less than what Wise would charge for the same transfer.
  • Sending funds
  • Receiving funds
  • Using the Wise credit card locally or abroad
  • We can save around 5% on our transfer fees
  • The online account management is easier than going into banks personally
  • There's no negative impact...
  • Stripe
Wise has great transfer fees, while Stripe has online payment options. We are using both services since Stripe can be connected to our invoicing platform, and our clients can pay us with a few clicks. Wise, as far as I know, does not offer such integration, and all transfers must happen on their platforms (web or mobile apps). This is not bad, but payment automation can be configured; also, if you receive a payment for a service, you need to send the receipts manually, while with Stripe, it's all automatic.
Stripe
Faisal Ahmed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I started using Wise by reference from a client from the US (back when it was named TransferWise). As I am a freelancer I needed to get paid by clients from different countries, and as PayPal still isn't allowed in Bangladesh, I was using Payoneer mostly. That was a problem and as a result, I was in search of some alternates to go along with Payoneer. And, there was Wise! Helped me to get paid by a few of my clients to directly my bank account.
  • Direct Bank Payments
  • Faster than most other
  • Lower fees
  • Verification process is weird
  • Depositing amount could be tough
  • They don't allow a lot of cards, weird
Wise is well suited for me, for people from Bangladesh who have a lesser number of options as Bangladesh don't have things like PayPal or Venmo. Probably won't be as effective as it is for us for people from other countries. Also, the verification process hampers its effectiveness for people from Bangladesh too.
  • Saved a lot of time
  • Made paying easier for some of my clients
  • Negative: Verification took a long time.
  • Negative: They don't support Payoneer card (at least mine)
I used all of them and some more like Skrill, Neteller. Wise just worked better for me in most cases. Also, I use Payoneer a lot. When I started freelancing I was only using Payoneer, so it's been with me forever. But Wise worked pretty well for me, at least better than Remitly.
Miriam Lasar, MBA, CAE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a great online currency conversion/online banking service. You can have money deposited into this website's account, and convert it to multiple foreign currencies, and transfer those funds to traditional banks all over the world. This website has an easy to use interface and their customer service is decent as well. They offer personal and business accounts. They also offer a credit card I believe. I have used others and highly recommend transferwise!
  • currency conversion
  • online banking
  • clear fees
  • great FX rates
TransferWise's website will convert currencies and send you easy to follow tracking information. You can receive money, convert that money and send that money to multiple places around the world.
  • currency conversion
  • online banking
  • Cheaper than other currency conversion services
  • saves money on banking fees
  • ease of use
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using TransferWise to pay our overseas virtual assistant and also to get paid by international coaching clients. It provides a simple and effective way to transfer funds overseas and receive money from overseas clients with minimal bank fees.
  • Simple to set up
  • Clean user interface and easy to set up transfers
  • Can track the fund transfer and has a clear outline to the process and the steps
  • Get email notification of transfers
  • Can be used for personal account or business account
  • Minimal fees compared to banks
  • Good customer support
  • Easy to upload required documents to set up the account
  • Paused my transfer for verifications while I already uploaded the required documentation and did the same transfer multiple times prior
  • Paying overseas staff, such as virtual assistants or contractors
  • Receiving payments from international clients/customers directly in the bank account without heavy credit card fee and bank fees
  • Security
  • Transparency of the transfer and being able to follow it and know each step
  • Rapid transfer of funds to internal banks
  • Can set up a private or business account
  • Easy to use with real-time notifications
  • Low transaction fees
  • Saving on transactions, credit card fees, and bank fees
  • Rapid transfer
  • Streamline the payment of our international staff
  • Better rates for our overseas staff due to low transfer fees
  • TransferWise has lower transaction fees
  • A better user interface--much cleaner, and simple to use
  • Very simple and smooth process to transfer and receive money
  • Very friendly customer support
Payoneer, ActiveCampaign, Agorapulse, Canva, HelloSign, Stripe, Google Analytics, Google My Business, Amazon S3 (Simple Storage Service), Box, Spanning Backup for G Suite, Eventbrite, Acuity Scheduling, a Squarespace company, Loom
Marcelo de Vasconcellos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I live in Brazil, and sending money abroad has always been a hassle. Besides the bureaucracy, there are these expensive taxes for sending the money. Transferwise solves these problems beautifully. Right now, I am living in the Netherlands as a visiting scholar, sent by my institution in Brazil. Since I receive my monthly payments into a bank in Brazil, Transferwise allows me to effortlessly transfer the money to my Dutch account. The money arrives very quickly and, most importantly, Transferwise's taxes are significantly lower in comparison with those of regular banks. In addition, while in bank transfers you only know the exact value of the taxes after the transaction, in Transferwise the amount is clearly stated from the beginning, avoiding unpleasant surprises.
  • It makes really quick transactions. You can transfer money to any personal account abroad really fast.
  • Transferwise charges very little for their service, in comparison with regular bank transfers and traditional providers as Western Union.
  • It shows the charges for the transaction up front. Such a cost is fixed, avoiding unpleasant surprises afterward.
  • TransferWise (at the time of this review) does not allow one to transfer money to all kinds of business accounts. This can be a limitation for people who want to use it as a way to pay directly for goods and services.
  • Sometimes it has problems with some credit cards. But the most popular types are accepted without problems.
  • TransferWise accepts fewer currencies than other services. But it seems like this is a temporary problem, and the company is making efforts to support transferences to all of the currencies.
TransferWise is a practical way of paying employees abroad.
It can be used to pay for services and goods (but in most cases, the receiver must have a personal account).
Since most of the banks charge a small monthly fee for keeping an account active, TransferWise can be a cheap and fast way to make small transfers, helping people who need to maintain bank accounts in different countries.
  • The money transfers became faster and more reliable.
  • The monthly transferences became cheaper since we started to use TransferWise
  • The clear pricing information up front, without waiting for quotes, helps to decide quickly how much to transfer.
We had used bank transfers for several years, but TransferWise outdoes them in almost all aspects. It leaves out most of the bureaucracy, and it is agile and much cheaper. Also, TransferWise reliably sends messages as each step of the transaction is completed. Perhaps TransferWise's main limitation is that it does not support many currencies yet.
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